Draft policy / Legal review required
Refund Policy
A draft decision framework for physical goods, unused digital goods and virtual-item purchases.
Working draft · 24 August 2026 · Not effective
Status of this document
This draft is not an approved consumer policy. Eligibility windows, mandatory consumer rights, return logistics and territory-specific exceptions require legal and operational confirmation. Nothing in a final policy may remove rights that cannot lawfully be excluded.
Proposed assessment
Refund handling should distinguish physical goods, undelivered or faulty digital goods, downloaded content, activated game keys, consumed virtual items and closed-loop credit. The order timeline should record each request, decision, reversal and payment-provider reference.
How a request should work
A customer should be able to identify the order, choose eligible items, provide a concise reason and track the request from the account portal. Staff decisions should be permission-controlled, auditable and communicated in plain language.
Review contact
Questions about this draft can be sent to legal@seadevilstudios.com. Do not rely on this page as legal advice or an effective consumer agreement.